We understand that sometimes a product may not be exactly what you expected. If your purchase qualifies under this policy, you may request a return.
Return Period
Return requests should generally be made within 30 days after the order has been delivered.
Requests made after this period may not be accepted.
Return Conditions
Items must generally meet the following requirements:
- The product has not been used.
- The product remains in its original condition.
- Original packaging is included when applicable.
- All accessories, parts, and included materials are returned.
- The product has not been damaged through improper use or handling.
Items Not Covered
The following products are generally not eligible for return:
- Personalized or customized items.
- Digital products or downloadable materials.
- Gift cards.
- Clearance and final-sale items.
- Products that have been used, installed, modified, or damaged.
Refunds
Once your returned product has been received, its condition will be checked.
If the return is accepted, the refund will be sent to the original payment method.
Please note that the actual time for the refund to appear may depend on your payment provider.
Damaged or Wrong Items
If your order arrives damaged, defective, incomplete, or contains the wrong product, please retain the item and its packaging while the matter is being investigated.
Return Shipping Fees
Unless the return is due to a confirmed defect or an error on our part, return shipping costs are generally the customer's responsibility.